How to see your Airbnb rating: a host and guest guide
Where to find your star rating, what the six sub-ratings mean, why ratings sometimes seem to disappear, and the operational habit that decides whether your average stays above the Superhost and Guest Favorite lines.
The short version
As a host: Airbnb → switch to hosting → Performance → Reviews. That screen has your overall star rating, the count of reviews used, the six sub-ratings, and every individual review.
As a guest: Airbnb does not publish a numeric guest rating in the profile. Past hosts' written reviews appear on your profile under "Reviews from hosts." Hosts evaluating your booking request see those reviews plus verification badges, not a star count.
How to see your Airbnb rating as a host (web)
- Sign in at airbnb.com on a desktop browser.
- Click your profile photo top-right and choose Switch to hosting.
- In the top navigation, click Performance.
- Switch to the Reviews sub-tab.
- You will see your overall rating, sub-ratings, and reviews. Use the listing dropdown to filter if you host more than one property.
How to see your Airbnb rating as a host (mobile app)
- Open the Airbnb app and tap the profile icon.
- Tap Switch to hosting.
- Tap Menu at the bottom, then Performance.
- Tap the Reviews tab.
- Pick the listing you want to inspect from the dropdown at the top.
Tip: ratings are per-listing, not per-host. If you add a new property, it starts at zero reviews — your Superhost status carries across the account, but the new listing's star rating rebuilds from scratch.
How to see your Airbnb rating as a guest
Airbnb does not show guests a numeric star rating the same way it shows hosts one. The closest equivalents:
- Reviews from hosts on your profile. Open the Airbnb app or web → Profile → Reviews from hosts. Each written review is visible to you and to future hosts evaluating your requests.
- "Verified" / "recommended guest" signals. Hosts see badges (government-ID verified, payment-info on file, past-host endorsements) when you request to book. These are not a numeric score, but they function as a guest reputation.
- Past trip history. Profile → Past trips lists every confirmed stay that left a review.
Some queries ask "how to see your rating on Airbnb as a guest" expecting a 5-star average. There is no such public number. Airbnb has experimented with showing internal guest ratings to hosts as part of the booking request, but the public-facing guest reputation remains written reviews plus verification.
The six host sub-ratings, in plain English
| Sub-rating | What guests are actually scoring |
|---|---|
| Cleanliness | Whether the property looked and felt as clean as the photos in the listing. The hardest to keep above 4.9 because every guest evaluates it separately and standards vary. |
| Accuracy | Whether the listing description and photos match what they actually walked into. |
| Check-in | Whether the arrival process worked — clear instructions, working lockbox or self-check-in, responsive host if anything went wrong. |
| Communication | How quickly and clearly you responded before, during, and after the stay. |
| Location | Largely outside the host's control once the listing is created. Honest neighborhood descriptions help avoid disappointment. |
| Value | Whether the price felt fair for what they got. Heavily influenced by all the other sub-ratings — a guest who loved the stay will almost always rate value high. |
Why your Airbnb rating sometimes seems to drop
Three things commonly cause an apparent dip:
- The 365-day window. Airbnb computes the displayed average on a rolling window. When an older 5-star review falls out before being replaced, the average can drift down even if no new low rating arrived.
- One bad review with a small sample. Below about 30 reviews, a single 3- or 4-star can move the overall average by 0.1 or more. The fix is more 5-star reviews, fast.
- Sub-rating cleanliness drift. The overall star rating can stay at 4.8 while cleanliness slips to 4.7 — and that one sub-rating quietly takes you out of Superhost and Guest Favorite contention. Open Performance → Reviews and look at the sub-ratings, not just the headline number.
The number behind the badges
The thresholds the Airbnb algorithm cares about most:
- Superhost: 4.8 overall + 90% response rate + fewer than 1% cancellations + 10+ stays per year.
- Guest Favorite: 4.9 overall + at least 5 reviews + fewer than 1% cancellations + no serious complaints.
The 4.8 → 4.9 gap is small in print and large in practice. It is almost always cleanliness that decides which side of the line a listing lives on, because cleanliness is the only sub-rating that can swing on every single stay regardless of the property or neighborhood. For a deeper breakdown of the badge mechanics, see our guide on how to become an Airbnb Guest Favorite.
How to track your Airbnb rating over time
The Airbnb Performance tab shows your current rating but does not give you a trend chart with sub-rating breakdowns. A few practical habits:
- Screenshot the Reviews tab weekly. A simple iPhone screenshot folder named "Airbnb stats" turns into a personal trend chart in three months.
- Note the day a new review lands. Cross-reference with your turnover photos for that stay to see whether a sub-rating drop tracks to a specific miss (e.g., a missing supply or a cleanliness issue).
- Watch the cleanliness sub-rating, not just the overall. If overall is 4.9 but cleanliness is 4.7, you are one bad stay from losing the badge.
The operational habit behind a stable rating
Reading your Airbnb rating tells you where you stand. Holding it steady is an operational job. The hosts who consistently sit above 4.9 cleanliness share one habit: they verify every turnover before the next guest arrives, with photos against a reference, not just a checkbox.
That is the gap listo is built for. A room-by-room photo checklist with a reference photo for each item; your team captures verification photos as they go; you review the side-by-side comparison remotely in about two minutes and approve or flag before check-in. The same workflow that catches dust on a nightstand before a guest does is the workflow that keeps your cleanliness sub-rating from drifting and your overall rating from quietly slipping under the badge line.
Stop guessing whether the turnover got done right
See how photo-verified turnovers protect your cleanliness sub-rating.
Get started with listoFrequently asked questions
Where do I see my Airbnb rating as a host?
In host mode, open the Performance tab and switch to the Reviews sub-tab. Your overall star rating, sub-ratings, and individual reviews are all listed there. On the mobile app, it lives under Menu → Performance → Reviews.
Where do I see my Airbnb rating as a guest?
Airbnb does not show guests a numeric star rating the way it does hosts. Guest reputation surfaces as written reviews from past hosts on your profile (Profile → Reviews from hosts) and as verification signals that hosts see when you request to book.
Why does my Airbnb rating sometimes drop or disappear?
The displayed rating is a rolling average over roughly the last 365 days. If older 5-star reviews fall out of that window before they are replaced, the average can dip without any new bad review. A single recent low rating can also move the average noticeably on listings with fewer than 30 reviews.
What are the six sub-ratings on Airbnb?
Cleanliness, accuracy, check-in, communication, location, and value. Cleanliness is the only sub-rating fully under the host's operational control on every stay, which is why it usually decides Superhost and Guest Favorite eligibility.
How often is my Airbnb rating updated?
Continuously. A new review is reflected in your overall average as soon as the guest submits it, after the 14-day mutual-review window closes. Sub-ratings update at the same time.
Do my Airbnb ratings transfer if I create a new listing?
No. Ratings are per-listing. A new listing starts at zero reviews and rebuilds its own rating history, even if the host already has high ratings on another property.
Can I see who left a specific review?
Yes — every review on the Performance → Reviews page shows the guest's first name and review date. Tap a review to see the full text. The sub-rating breakdown for that specific stay is not exposed at the per-stay level; Airbnb only aggregates sub-ratings across all reviews.